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FAQ

Before your journey:

   

You can find all our bookable connections in our booking engine in the FlixBus app and at https://global.flixbus.com/. You can find the current network on our website under Bus Routes.

If you are traveling in a group, you also have the option of renting an entire bus including driver for yourselves with FlixBus Charter. Our bus will pick you up at your doorstep and follow your individual travel itinerary. Just go to www.charter.flixbus.com, enter your travel itinerary, calculate your price instantly, reserve for free and look forward to your trip!

   

Our connections can be booked approximately 3 to 6 months before the date of departure on our app and on our internet site. We are hard at work everyday expanding our network route and making our existing lines even better. There are three things that are near and dear to our hearts: punctuality, attractive departure times and the best transfer connections.

If you would like to keep updated about new routes, register to our Newsletter or become a fan on Facebook.

   

The easiest way is to look for your stop directly on our app. Select your station, click on the arrow in the upper right and navigation will start. You will find a list of our departure locations on our app under the “Bus stops" tab and under the stops overview. Just click on a particular city and you will receive the address of the bus stop(s) as well as a map. Maps of the corresponding bus stops are also included on your booking confirmation.

The bus stops are usually labeled as such wherever they are located.

   

The easiest way is to book your trip directly with our app on your smartphone. Your ticket is then simply saved under “My Tickets”, and you can show it on your cell phone when you board. Furthermore, you can be sure that you will the receive best rates, just like when booking on web page. This also means you always get the best price. There are also always exclusive promotions on our app. You simply receive your booking confirmation via email (please also look in your spam folder).

You can also book your trips on the phone by contacting our customer service line (+49 30 300 137 300*), at our ticket outlets/travel agencies or directly with the bus driver. Please note that on the bus, you will pay the normal price (for adults and children) and will only be able to purchase a ticket if there are free spaces available. Special and reduced prices as well as group discounts are no longer available when purchasing on the bus, unfortunately. The receipt for cash payments at the bus also serves as the ticket/booking confirmation.

   

Your payment options depend on where you made the booking:

Online booking: direct debit, credit card (Visa/Mastercard/Amex), Paypal, Sofortüberweisung, Carte Bleue and iDEal.
From your bus driver: You will receive a receipt when you book your seat on board. The receipt also serves as the ticket/booking confirmation. Attention: When buying your tickets directly from the bus driver you will always pay the normal price. Saver/discounted tickets are only available when purchasing tickets online or from one of our ticket outlets/travel agencies. It is not yet possible to pay with card on board our buses. Please note that in Sweden, only card payments will be accepted (MasterCard, Visa, American Express, Maestro, Visa Electron, V Pay, JCB, Diners Club, China Union Pay). You can also purchase your ticket from the bus driver using mobile, NFC-based payment systems (e.g. Swish, Mobile Pay, Apple Pay, Android Pay).
Ticket outlets/travel agencies: All of our agencies offer a variety of payment methods, in any case a cash payment will always be possible.
By phone: Credit card (Mastercard/Visa/Amex) as well as direct debit for customers residing in the EU.

Please note that certain payment options entail third-party payment fees. However, there is always one payment option with no payment fees. The fees will be shown to you during the booking process.

   

You can easily redeem your voucher (e.g. gift card, cancellation voucher) when booking online using our app or website, when making a booking over the phone, or when visiting one of our ticket outlets/travel agencies. After your desired bus trip has been selected and is in your shopping cart you will be given the opportunity to enter the voucher code.

Please note, only one voucher can be used per booking. Cash payment of any balance on a coupon shall be excluded.

Vouchers whose validity cannot be extended are the vouchers purchased in our Fan Shop. Voucher codes issued for a rebooking or cancelation are valid for 1 year.

   

If you are experiencing problems with booking online, the problems are most likely due to your internet browser. You have the following options to solve the problem:

Use a different browser.
Empty your cache and delete your cookies and then restart your browser and try again.
Update your browser. We use very high security standards and our sites are optimized for new versions of browsers. you can find the latest versions of each browsers with the following links: Firefox / Internet Explorer / Google Chrome

You have not received a confirmation email? Please check if the confirmation email has been sent to your spam folder.

If you have still not managed to find a solution to your problem, then please call +49 30 300 137 300*. We are always happy to help you.

   

You can find a list of all of our selling agents and ticket outlets on our travel agency/ticket outlets overview. Just simply enter your town or postal code in order to find the retailers closest to you.

   

Yes, you can change your booking in the “change/cancel booking“ section of our websites or in our ticket outlets/travel agencies up to 15 minutes before your departure:

Changing your telephone number: Free of charge. You will then receive a new booking confirmation with a new booking number.

Changing the passenger’s name: Free of charge, with the following exception: If the trip at the time of cancelation is more expensive than the price of the trip when originally booked, you will be charged the difference. You will then receive a new booking confirmation with a new booking number.

Canceling & new booking: 

If you would like to change a trip, then please do the following:

  • Check whether your desired new trip is available.
  • Cancel your previous booking and you will receive a voucher that you can use on your new booking.
  • Book your new trip and use the voucher that you have been issued. You will then receive a new booking confirmation and a new booking number. If the price of the new booking is more than the value of the voucher, you will have to pay the difference.

Please note that a cancellation fee will be applied per passenger and trip for every cancellation.
This fee will be shown to you during the cancellation process.

What if I accidentally made a mistake while booking?
If you notice that you made a mistake while booking, you can immediately change your ticket for up to 60 minutes after booking without having to pay cancellation fees or cancel. Already booked trips are exempt from this rule.

   

First check whether the email confirmation has been sent to your email's spam folder.

Your booking confirmation is not in your spam folder?

If you know your booking number, you can sign on here with your name and your email address and download your ticket again.

If you can't get through here either, simply contact us on Facebook or call our customer service.

   

Yes, you can change the name of the bus passenger free of charge up to 15 minutes before departure on our “Change/cancel booking“ page or in one of our ticket outlets/travel agencies. If the trip at the time of cancelation is more expensive than the price of the trip when originally booked, you will be charged the difference. You will then receive a new booking confirmation with a new booking number.

   

Yes, that is not a problem. But please note that the booking confirmation and ticket are always sent to the email address provided while booking. Please make sure that the other person for whom you are booking gets the ticket from you.

Important information on the trip will be sent to the phone number provided. Therefore, please enter the phone number of the passenger while booking.

It is also important that you enter the correct passenger name.

   

Children travel at a reduced rate. This applies for children and minors that have not yet reached the age of 15. If the reduced price offered is below the reduced rate, the child will automatically receive the less expensive rate.
Young children between 0 and 3 years old must be transported in child seats. These must be secured during travel using the seatbelt provided on the bus. The child seat must be secured with a two-point seatbelt and are to be brought by the child’s guardian.

Children  and minors that have not yet reached the age of 10 will only be allowed to travel on all domestic and international lines if they are accompanied during the trip by an adult.

Children and minors between 10 and 14 years old are only allowed to travel on our buses without an escort if a legal guardian provided written confirmation to us during the booking process that the minor is capable and competent to take this trip alone and without supervision. FlixMobility, FlixCompanies and our partner companies assume no responsibility for the minor. Children traveling alone cannot be transported across national borders nor on night buses. In addition, children traveling alone may not take trips that include transfer connections.

Adolescents aged 15 and above may travel alone with us. For international connections, the legal guardian must guarantee that the adolescent possesses all of the documents and identification papers required to cross the border.

On any connections within France, or to international connections from France, minors under the age of 16 must be accompanied by a parent or guardian. If young adults aged 16 or 17 travel internationally from France, their parents or guardians must ensure that they have all the documents and identity papers required for crossing a border with them (identity card/passport and visa, if required).

On connections within Denmark, minors under the age of 16 may travel alone, even on trips involving connections, if the parent or legal guardian has confirmed in writing that the minor in question is both able and in a position to commence travel unaccompanied and unsupervised. FlixBus does expressly not assume any duty of supervision of the minor.

   
Can I obtain a discount for travels within Denmark?

Students, children, and senior citizens can obtain cheaper prices than the regular prices when travelling within Denmark. Please be aware that if you choose to book and travel on such a discounted price, the bus driver will require valid ID to be shown upon boarding.

Students: A 25% student discount applies to enrolled students with a valid student ID. Accepted IDs are the following:

  • Valid student ID with picture and with expiration date
  • Valid student ID with picture and with enrollment paper issued within the last 12 months
  • Valid youth card (Danish Ungdomskort, issued by Trafikselskabet NT, Midttrafik, FynBus, Sydtrafik, DSB or Movia)
  • Valid ISIC student card

Senior citizens: A 25% senior citizen discount applies to people older than 64 years old, and people receiving pension according to Danish law on social pension.
Accepted IDs are:

  • Valid ID showing age above 64 years old, such as health insurance card, driver license or passport
  • Danish pension statement issued by a Danish municipality (pensionmeddelelse) together with ID such as health insurance card, driver license or passport

Children: Discount for children is split into two categories. Children aged between 0 and 11 and children aged 12 to 15. In cases of doubt, children need valid ID that confirms their age. Accepted IDs are

  • Danish (yellow) or international (blue) health card
  • Passport

Children travelling alone can book tickets at a 50% reduced fare. Up to two children under the age of 12 can travel for free when accompanied by someone over the age of 15. One child under the age of 12 can travel for free when accompanied by a minor aged between 12 and 15.

Please be aware that tickets ordered in the categories children, student and senior categories are valid only with the above mentioned ID. If the required ID cannot be shown to the driver, your discount ticket is not valid, and new regular ticket must be bought in order to board the bus.

Danish soldiers under compulsory military service can travel for free by presenting the appropriate documentation and ID of such service. A seat booking is necessary, and the reservation must be done via service@flixbus.com.

   

Students, children, seniors as well as disabled people or persons with limited mobility and their attendants are entitled to cheaper prices when travelling within the Czech Republic.  Please be aware that if you choose to book and travel on this discounted price, the bus driver will require valid ID to be shown upon boarding, unless otherwise indicated.

The child discount applies to the following categories:

  • Children aged between 0 and 5 can travel free of charge when accompanied by a person older than 10.
  • Children aged between 6 and 14 are entitled to a discount of 75%.
    Any person younger than 15 does not need to show any documents to claim the discount.
  • Children aged between 15 and 17 with an EU ID card, a passport or any identity document bearing date of birth, name and photo, a student card or an ISIC student card.

The student discount applies to enrolled students with a valid student ID aged between 18 and 25. The following IDs are accepted:

  • Valid student card for students studying in the Czech Republic.
  • Valid ISIC student card.

The senior discount can be claimed by persons older than 65 with an EU ID card, a passport or any identity document bearing date of birth, name and a photo.

The discount for disabled passengers is available to ZTP or ZTP/P card holders. The card must be issued in the Czech Republic. The person accompanying a ZTP/P card holder can travel free of charge.

Adults visiting a child in sheltered care can get the discount after providing confirmations to our customer service: https://global.flixbus.com/company/contact-us.

Please be aware that one of the aforementioned forms of IDs is required, unless otherwise indicated, for tickets ordered in these categories: children, students, seniors, disabled passengers or persons with limited mobility and their attendants.  If the required ID cannot be shown to the driver, the discount ticket is not valid, and a new standard ticket but must be bought in order to board the coach.

   

You can find information about transportation options for passengers with disabilities and limited mobility here. In order to verify that we can offer you transportation, we request that all passengers who must travel in a wheelchair contact our customer service 2 weeks at the earliest and no later than 7 days at the latest before booking. The notification period is reduced to 36 hours before departure for anyone else who is able to switch to a regular passenger seat, despite their disability or limited mobility.

Can I still travel the entire network despite my limited mobility?

We generally transport everyone - regardless of their disability or limited mobility. However, not all requirements have currently been met to be able to transport everyone at every time and on every line. On one hand, this depends on the structural circumstances of the buses we use. On the other hand, the infrastructural requirements are not barrier-free for each stop. FlixBus only has a few barrier-free buses at this time and they are used flexibly on several different lines. The stops are under the responsibility of the respective stop operator.
If you have limited mobility and are able to board and disembark the bus independently or with the help of an escort, then we are already able to transport you on all of our lines. 
If you rely on a wheelchair but you can stand up and climb into the bus on your own, you can also travel with us on all lines.
If you also rely on your wheelchair in the bus, we can currently only offer you transportation after careful, previous inspection of your wheelchair and on certain routes for operational reasons.   

How and when can I book my trip? 

If you are bound to wheelchair, please contact our customer service 2 weeks at the earliest and no later that 7 days before your trip (+49 30 300 137 300*) so that we can verify our ability to offer you transportation. If all necessary requirements have been satisfied, our customer service will book you and your escort over the phone, Monday through Friday, from 9 a.m. to 6 p.m.
If you are able, despite your limitation, to take a regular passenger seat, you can book your ticket yourself and do not need to worry about the notification restriction. You must contact us 36 hours before departure if you need to put mobility assistance devices, wheelchairs or orthopedic aids in the luggage compartment or have an escort or guide dog.

What costs exist for my escort or companion dog?

If you have proven you need constant accompaniment, your escort as well as your companion dog will travel for free. Your companion dog will also be booked a seat.
Upon departure, your escort will travel for free if you prove that you need constant accompaniment. To do so, when leaving, provide the corresponding document that demonstrates the necessity of constant accompaniment, for example

  • in Germany, the Schwerbehindertenausweis (disabled person’ pass) or a doctor's certificate
  • in France, the Carte D'Invalidité (Besoin d´Accompagnement) 
  • in Italy: certificates provided by the local health authority (ASL) or the "National Social Welfare Institute" (INPS)
  • in the Czech Republic, valid "ZTP/P" card issued in the Czech Republic

The same applies for your companion dog. You will also need proof that your dog has completed a recognized training program for a companion or guide dog.

What requirements does my wheelchair need to satisfy so that I can put it in the passenger cabin?

In the passenger cabin for long-distance buses, we can only transport wheelchairs that are compliant with DIN EN 12183 or DIN EN 12184 for use as a passenger seat and have a restraint system compliant with DIN 75078-2. Furthermore, the following maximum dimensions apply: max. width 80 cm x length 120 cm / 250 kg total weight.
Should it be determined, during check in, that your wheelchair does not satisfy these requirements, despite previous written assurance, we are not able to take it onboard and your entitlement to travel expires without substitution.

Are the bus stops traveled to barrier-free? 

Similar to the conversion of our bus fleet, restructuring stops to become barrier-free will still take some time, meaning we are not able to offer a comprehensive nationwide network yet. However, since we do not operate the stops, we cannot provide sufficient information about the infrastructure at this time. We therefore recommend that you contact the local stop operator about the current facilities before your trip.

How and where can I receive assistance?

In order to make your trip as pleasant as possible, we recommend that you travel with an escort who can provide you with the necessary assistance as needed. Please contact us promptly so that we can go through the details of your trip with you. To do so, you are required to tell us of your needs (boarding and disembarking assistance, information on limited mobility, etc.) no later than 36 hours before the planned departure.

   

We offer two options to provide you and your group with affordable transportation:

If you want flexible options and to travel as you wish, you can charter your own bus with driver at www.charter.flixbus.com. Anything goes here – pickup at your doorstep, direct transportation to your destination, use of the bus at your destination upon request. You can book instantly with the immediate price display and enjoy a comfortable trip for you and your group. And, should you change your minds, you can cancel the trip for free up to 14 days before departure.

If you prefer to travel with your group using our regular service, you can contact us by email at grouptravel@flixbus.com for group requests. From a group size of 10 people or more, or if you spend €300 or more, we will search for the best connection to your desired destination and even complete the booking for you. This allows you to take advantage of the availability of early bird tickets and to optimally coordinate your connections with your group size and travel time - and with a straightforward booking process too.  

If you would like to go somewhere not covered by our regular service, you have the option of chartering a bus. You are guaranteed complete flexibility and comfort while you travel sustainably.

   

For trips to another country please make sure that you carry all documents and identity cards necessary for crossing the border. Please do not lock your luggage in order comply with customs standards, and label it with your name and address in order to avoid any confusion.

Furthermore, please note the passport, visa, foreign currency and health regulations. You can find information about these regulations with the Federal Foreign Office or with the German Federal Police (or via telephone at: +49 0800 6 888000).

Please also note the respective customs regulations. For questions regarding the respective German customs regulations, please refer to the Central Information Unit of the Customs Administration (enquiries.english@zoll.de or, for business inquiries, to info.gewerblich@zoll.de).

   

Your LIDL voucher code is redeemable at www.flixbus.com and is redeemable for use on one bus trip only. The validity of the voucher is limited; you can find the expiry date of your voucher on your receipt. Only one voucher per person per trip may be redeemed. There is a limit as to how many tickets each person can purchase and redeem. After the redemption of your voucher your ticket is no longer cancelable. You may of course give your voucher away, however resale is forbidden. If you have any further questions please send an email to lidl@flixbus.de or call +49 30 300 137 300*.

   

You can by our gift vouchers online in our Fanshop. Here you can choose from different values. For more information about our gift vouchers please go directly to our Fanshop.

   

Yes, you can. Take a look at current offerings at FlixBus Charter. You will see the price right away, making it quick and easy to book. Our bus chartering service guarantees you complete flexibility and comfort while you travel sustainably. 

   

You have two options: Either simply register on our login page or do so while booking.

On the login page, enter your email address and then you will receive an email with a verification link - this can sometimes take a few minutes. Then, simply enter your name and password and your FlixBus customer account is completely activated.

If you would like to create your account while booking, simply check the box in the corresponding field on the payment page. When the booking is complete, a verification email is automatically sent to the email address provided while booking.

By the way, you can link your Facebook account with your FlixBus customer account via email after registering.

   

You can also “link with Facebook” on the login page or the passenger information page; you need only to agree on the new window that opens. Required: You are already logged in to your Facebook account. Then you are completely registered and will also receive a confirmation email. There is nothing else to do.

We will not, of course, post anything to your Facebook timeline.

   

You can already begin logging into the Android FlixApp on all your devices. This app provides access to your tickets and other information on all your devices.

Customer accounts for the iOS FlixApp are coming soon.

Until then, use the app’s option to add your ticket via QR code scan and save your payment information there.

   

You can reset your password so that you are able to quickly access your information despite forgetting your password.

   

If you haven't verified your account yet or haven’t received the confirmation email yet, you can have the email resent to you.

   

It is super useful being able to save your payment methods to your customer account! This makes your booking with us much quicker since you do not have provide all of your information every time you book.

If you are logged in, you can agree to save your payment information simply by checking a box. Your personal information and payment data are in safe hands with us, needless to say. We do not send any information to third parties. You can find more about this by viewing our data protection guidelines.

All of your tickets are listed in your customer account under “My Bookings” after confirming registration with your email address.

Of course, you can also make bookings for other people - family or friends - but make sure that you have entered the correct passenger name.

Brand new: you can also begin logging in now with the Android app. Your tickets in one place across all your devices.

   
Can I reserve a seat?

Our buses are generally first come first serve. We recommend being on the bus as early as possible if you want to get a certain seat. If you are not able to get your desired seat, simply ask one of the other passengers if they will trade with you. Disabled passengers and those traveling with children will be given preferred seating, of course.

We are now testing out seat reservations on some of our lines. On these select lines, passengers may reserve a seat while booking.

We will notify you if the connection you are booking allows for seat reservations. After entering your passenger info, you will be provided with the option of reserving a seat. It is easiest to do this online. You may also reserve a seat at one of our ticket offices. This option is not available when booking via the bus driver or via the app.

The fee for reserving a seat depends on the type of selected seats and the distance.

Adding, changing, and cancelling seat reservations:
You may make a reservation while booking. While we test this system, it will not be possible to add a seat reservation at a later date or change an already existing seat reservation. If you would like to cancel a seat reservation, go to Change/cancel booking.

Groups:
Reserved seats are not assigned to certain persons in your group booking. Each group member is free to choose their own seat.

  

Yes, as of very recently, you can also reserve a free neighboring seat for yourself. While booking, simply use the "Extra Seat" lever when selecting a seat and choose your desired seat. You will pay the same price for the "Extra Seat" as you would for an additional ticket. There may be price differences between your ticket and your reserved neighboring seat. Your "Extra Seat" will always be reserved for you. You will not have to pay a second fee for your seat.

You will find both seat reservations on your ticket and your invoice.

If you want to take a friend with you, book a separate ticket. The "Extra Seat" is only booked for you.

  

If you want to spontaneously take someone with you, book a separate ticket. The "Extra Seat" is only reserved for you and is not a valid ticket.

On the bus:

   

To board a bus, you need a printed or electronic copy (either a .pdf file or a QR code) of your booking confirmation. The easiest way is to simply present your ticket directly using the FlixBus app. Please note that, for travel into another country, will need to have all of the necessary documents and identification to cross the border with you.

You will receive the booking confirmation at the end of the booking process in printable form as well as per email (please look in your spam folder). If a ticket is bought from the bus driver, the receipt also serves as the ticket/booking confirmation.

   

You may take one carry-on and one travel baggage item with you on your trip. Please label your baggage with your name and address.

Carry-on luggage is one piece of luggage that does not exceed the measurements of 42 x 30 x 18cm and a maximum weight of 7kg, all valuables should be carried as hand luggage.
Travel baggage is limited to 1 baggage item with maximum dimensions of 80 x 50 x 30 cm (31.5 x 19.7 x 11.9 in). Small deviations from this are allowed if the total size of the travel baggage item, in terms of height, width and length, does not exceed 160 cm (63 in). You may take with you a maximum of 20 kg (44.1 lbs) for your free travel baggage per person.
Additional baggage: It is not to exceed the dimensions of the travel baggage and may not weight more than 20 kg (33.1 lbs). This additional baggage costs €2 and must either be reported to and confirmed with Customer Service via telephone during booking (if possible for the trip) or after booking but no later than 48 hours before the bus departs: +49 30 300 137 300*. Additional baggage reported to our Customer Service is paid for directly to the bus driver and costs €4. Generally speaking, we cannot guarantee the ability to transport more than one travel baggage item.

Special baggage: You must pay a fee of €9 for a piece of baggage larger than your travel baggage. This baggage item may not exceed total dimensions (height in cm + width in cm + depth in cm) of 240 cm (94.5 in) nor a weight of 30 kg (66.1 lbs). Furthermore, the special baggage item must either be reported to Customer Service via telephone during booking (if possible for the trip) or after booking but no later than 48 hours before the bus departs: +49 30 300 137 300*. A general right for each passenger to take special baggage on board does not exist. Examples of special baggage are ski equipment and musical instruments (transportation in a protective case is recommended). Special rules apply with the transportation of bicycles and orthopedic aids. Some items are excluded from transportation.

Please note that there might be exceptions to the luggage policy on some of our lines. You can find out about the baggage allowance on your trip during the booking process.

For more information about the rules and regulations of the transportation of baggage on board our buses please see our T&C’s.

   

We recommend specifying additional and special baggage during the booking process. If a situation arises in which you would like to retroactively add baggage to your booked trip, we provide you with two options:

1) You can cancel your trip up to 15 minutes before departure on our website under "Cancel/change booking" or at our ticket outlets/travel agencies and then rebook it with your new desired baggage. The process is described in our FAQ under "Can I change, rebook or cancel my booking myself?".

2) Alternatively, you can declare your additional or special baggage for a booked trip via telephone to our customer service. In this case, transportation will depend on the free capacity of the bus. The bus driver handles payment.

   

You are free to bring your bike with you if it has standard dimensions without any added pieces and weighs 25 kg (55.1 lbs) max.  Many of our buses have bicycle racks during biking season. You can then add it for €9 while booking.  A little tip: If there is no free space for a bicycle on your desired connection, try varying the stops. Someone might get off at the next stop, making room for your bike.

Feel free to take a collapsible bike in the provided bag with you. To do so, simply call our customer service in order to report the collapsible bike as special baggage for €9. It will be transported in the baggage compartment.

The bike costs €9 and this is to be paid in cash to the bus driver. So take sufficient cash with you. E-bikes and pedelecs, tandems and trikes are not to be transported using the bicycle carriers.

   

No, that is not possible. Just as any other luggage, we will only transport bicycles when you, or the passenger to whom the luggage or bicycle belongs, are with said items.

   

Musical instruments that do not exceed the hand luggage weight and dimensions (42 x 30 x 18 cm, max. 7kg) can be taken on board free of charge in your passenger compartment instead of a regular hand luggage. However, you store either your hand luggage or your musical instrument in the passenger compartments.
Musical instruments that are larger than the hand luggage measurements (42 x 30 x 18 cm, max. 7kg) are considered as bulky baggage and must be transported in the trunk of the bus in the appropriate transportation case. We recommend a hard case to avoid any damage. In this case each item will be an additional cost of €9 to your booking, which must be registered no earlier than 48 hours before your departure time over the telephone with our customer service team: +49 30 300 137 300*.
Musical instruments and their cases that are larger than 135 x 48 x 35 cm are excluded from transportation (e.g. double basses.)

Please note that there might be exceptions to the luggage policy on some of our lines. You can find out about the baggage allowance on your trip during the booking process.

For further information about bringing your musical instrument, and all other luggage on board please read our baggage policy.

   

For safety reasons we do not allow any pets or animals on board our buses with the exception of guidance and assistance dogs who are accompanying a disabled passengers, upon presentation of the appropriate certificates. Guidance and assistance dogs are transported free of charge and must be registered at least 36 hours before your departure via our service hotline: +49 30 300 137 300*.

   

Our buses travel on scheduled routes and are therefore tied to a timetable. Therefore it is unfortunately not possible for the bus driver to wait for passengers that are late. Therefore we ask that you give yourself plenty of time and arrive at your bus stop at least 15 minutes before your departure time.

   

In general, our departure and arrival times are displayed in the local time of the stop in question.

If there is a time change during your trip, you will see a small notice beside the trip duration in the overview of available trip options.

So always be aware of the local time and make sure that you're at your stop on time to ensure a stress-free trip.

   

You will be informed of delays via text or push message to your phone number from the booking. You can view delays under "current route info" in the Service section on our website or in in the ticket view of your app.

If FlixBus informs you of a delay, you can be certain that you will not miss the bus, provided that you are at your stop 15 minutes before the new departure time.

If you booked a connection, that is a transfer, with FlixBus, we will inform you via text or push message whether you will reach your connecting bus. If this is not the case, our service team will automatically rebook you and inform you about this via text as well.

If your bus is delayed, causing you to miss another trip using another mode of transportation which was not booked with us, we are of course very sorry about this. We are sorry that your travel plans have gotten mixed up. But please note that we cannot grant any compensation for bookings for other means of transportation which were not made with us as a connection. With our Europe-wide route network, we are working very hard on offering you your favorite routes with FlixBus – just take a look and see if you can't find everything here.

   

Unfortunately it is not possible to board or leave the bus at a different location than the one that you have booked. This also applies to different bus stops in the same city. You can, of course, change the location or destination of your bus trip on our website, in order to board or leave the bus at your desired bus stop.

Please note that on some routes (of a distance under 50km and less than 1 hours driving time) there is an operating ban and therefore we are not permitted to sell tickets. Therefore it is not permitted to board or exit the bus at these stops and the connections are not available for booking. We kindly ask for your understanding.

   

Each of our buses are equipped with air conditioning, an on board toilet, reading lamps and comfortable seats. Moreover, there are also refreshments, free Wi-Fi and also on some of our buses you will find plug sockets and a media center with films and music on demand.

Please note: Our Wi-Fi is undertaking a trial period. Therefore, it may happen that you are temporarily without our Wi-Fi service during your bus trip, as you are in an area that is not accessible via wireless coverage or that it is not possible for all our passengers to use the Wi-Fi simultaneously. In rare cases our free Wi-Fi and on board plug sockets may not be available, e.g. if replacement buses are used or if you have purchased one of the tickets that we sell for our partners. This is true for the bus routes that are run by the following partners: Autobus Oberbayern GmbH, Allgäu Airport Express GmbH, Bohr Omnibus GmbH, Dr. Richard Linien GmbH & Co KG und Publicexpress GmbH.

   

On some of our journeys there are scheduled breaks that comply with the driving and rest periods of each trip. Principally, our aim is to take you to your destination as efficiently as possible, so we do not offer extra breaks. Our on board toilet and low cost snack list mean that even on our longer routes it is not necessary to make additional stops.

Smoking on board our buses is not permitted, electronic cigarettes are also forbidden. However, you can exit the bus at the scheduled stops for a “cigarette break.“ Please inform your bus driver before you leave the bus and do not go too far away from the bus during the breaks/stops as the bus driver could leave without you! Just ask the bus driver how long the bus will wait at the bus stop.

   

On long distance buses, similar to passenger cars, there are seatbelts. Every seat is fitted with a seatbelt and must be fastened for the duration of your journey.

Baggage, additional baggage, and bulky baggage will be transported in the baggage compartment of the bus. Your bus driver will ensure efficient and safe loading of the baggage. You should stow your hand luggage safely in the compartments above the seats.

Your safety is our first priority. All of our vehicles and electronic equipment on board our buses are TÜV tested and regularly serviced. All of our drivers are specialized in passenger transportation and receive regular training. Our drivers must, without exception, strictly comply with the legally required rest periods and driving times. Therefore it may be the case that two drivers on our board for our longer journeys or there are scheduled breaks. If there are delays in the travel schedule unplanned interim breaks may be required, in exceptional cases. We thank you for your understanding.

   

We would like you to feel comfortable on your trip, so you may eat and drink as you please on our green buses. A few tips for the sake of those traveling with you:

  • Avoid strong-smelling foods for the sake of the common well-being.
  • Leave your seat like you would like to find it: no crumbs, food leftovers or trash. You will find waste bins for your packaging waste on the bus.
  • Excessive drinking of alcohol or inappropriate behavior resulting from such may result in you being barred from travel.
   
  • Yes, that is generally possible. But please note that your desired bus may already be fully booked. We cannot promise that you will be able to travel with us at a moment's notice.
  • You can purchase tickets on the bus from our bus drivers. Please remember to have sufficient cash on you; you cannot pay with an EC or credit card.
  • The price of the ticket on the bus is the normal price, but may be much higher under certain circumstances, so please make use of our many deals for early booking via the FlixBus app or our website. By the way, short-term bookings up to 15 minutes before departure are no problem for our app.
  • Have a good trip!
   

Conditions of transportation

We are happy to see you using our cooperative train offer. The same rules applies for trains as they do for buses, generally speaking, making travel for you as simple as possible. However, please note that special rules do apply on trains when transporting passengers with limited mobility as well as when taking a pet. You can find more info in the General Terms and Conditions of Transportation from our partner.

Attention: if you combine traveling with us, that is if you travel a portion of your route on the train and then continue riding with the bus, the General Terms and Conditions of Transportation of FlixBus apply.

Seat reservation

Train tickets do not come with a seat reservation, they only give access to the train. We are now testing out seat reservation. As we roll out this great new feature step by step, you can find out during the booking process if your preferred line is ready to book a seat.

Children's compartment

There is a children's/family compartment on the train. Our smaller passengers can play with the wooden train or simply enjoy more room for a relaxing trip with their parents.

   

It goes without saying that you will always get a seat on our coaches.

In coaches with seat reservation, you will find the seat numbers in dark grey at eye level on the hand luggage compartment.
If you have a reservation, your sear number is on your ticket.

In this test phase, many seats cannot be reserved. You can choose whichever seat you like in the area with green stickers.

If a reservable seat is free, it could yet be booked by someone later on in the trip. For this reason, please only sit on a free seat that is not reservable.

After your journey:

  

You can find out about delays with arrivals in Current Trip Information in the Service section of our website. Here you just need to select the relevant stop or destination and check the time of arrival.

  

No. Our tickets are only valid in our buses/trains on the exact leg of the journey you have booked with us. You will need to buy the relevant ticket for a transfer onto local transportation or any other means of transportation. The same applies to the journey to your point of departure/station.

  

Generally, at the end of your trip we will send you a questionnaire by e-mail. Your feedback is very important to us, so please do complete the questionnaire.

You did not receive a questionnaire after your last trip? The reason for this could be that your last trip with us took place very recently. To avoid inundating you with too many e-mails, we send the questionnaire to our frequent travelers every two weeks, rather than for every single journey.

   

If you have lost or found something on board one of our buses, simply complete our lost & found form or call our customer service team on: +49 30 300 137 300*.

Find the answers to all of your questions on our FAQ page

Can't find the answer to your question?

Simply complete our contact form and let us know your concern here. We'd be happy to help you!

*(Please note, that fees for calls from landlines as well as from mobile phones depend on individual provider‘s rates.)