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Customer Satisfaction

Customer satisfaction is one of our main priorites

Customer satisfaction for FlixBus passengers

At FlixBus, we go to great lengths to ensure our passengers are satisfied. The success of our efforts was recently confirmed by a survey completed by 20,000 of our passengers. In addition to the large amount of positive feedback we received, we were able to find out more about your needs. We are constantly trying to improve the quality of customer experience, from the booking process right through to any queries you may have after your journey with us.

Our passengers’ customer rating is important to us

In 2015 alone, 20 million people chose FlixBus to explore Europe and experienced the excellent quality of the services that we offer. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board one of our green buses soon.

97% of our customers were delighted with their bus travel

Customer satisfaction has the highest priority at FlixBus. We strive to offer the best service, at the best prices with an unbeatable European route network. The satisfaction of our customers was shown by a customer survey evaluating the quality of service provided by FlixBus. According to the results, 97% of passengers said they were "satisfied" or "very satisfied" with their bus journey!

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Passengers also praised the punctuality of their buses, the personal service provided by the drivers and the high level of comfort when traveling on board. FlixBus offers free Wi-Fi on board all buses and a guaranteed seat for the entire journey on over 200,000 routes through Europe. Our passengers were so impressed with this comfortable and convenient way of traveling that 94% would recommend FlixBus to their friends and family.