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Our services for you

An overview of all the services that we offer for you at FlixBus
Find the answers to all of your questions on our FAQ page


Do you have a question with regards to your booking or your trip with FlixBus? Here you can find the answers to the most common questions and contact information about our customer service.


Services on the bus

In order to make Your journey as comfortable as possible, Flixbus offers a wide range of different services on board for You. 

Details of our services on the bus 

Information about how to cancel/change your booking

Cancel or change a booking

If something comes up and you need to change or cancel your trip, you can do this directly on our website up to 15 minutes before your departure.

Cancel/change your booking

Get the FlixBus App

The bus app

Our app makes sure that you can stay up to date directly from your mobile.  Follow the link to find out all about our bus app:

Get the FlixBus app now

Information about free and additional luggage you can take on board!


Read our baggage policy before your bus travel and you will be pleasantly surprised at how much baggage you can take on one of our buses!

FlixBus baggage policy

Stay informed with the FlixBus newsletter


Don’t want to miss out on any competitions or €1 offers? Our free FlixBus newsletter will keep you updated about all of our new routes, competitions and exclusive offers.

Register for the FlixBus newsletter

Buy FlixBus tickets from one of our european ticket outlets

Travel agencies and ticket outlets

If you would prefer to book your bus ticket through one of our travel agencies or ticket outlets, then that is not a problem! Find your nearest retailer: 

Search for ticket outlets

Simply fill in our lost and found form online and we will do the rest

Lost and found

If you have lost or found something on board one of our buses you can contact our lost property office.

Contact information for our lost property office 

Find your nearest bus stop using our app

Current route information

All the information you need to know about the current route from or to a particular bus stop is on this page. 

Current route information