Skip to main content

Flix EAA Accessibility Statement

Introduction

At Flix we are committed to providing an accessible online experience for all our users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform with established accessibility standards. 

This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards. 

This accessibility statement applies to the portions of our website covered by the European Accessibility Act and respective domestic transposition. While other sections of our website may not be fully accessible or conformant with current regulations, they are being reviewed for future improvements.

Description of the Service and Measures to Support Accessibility

Flix provides long-distance bus and train travel solutions. Our website and apps are accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the products: 

  • Text-based descriptions: alternatives for non-text content and written information available in plain language
  • Screen reader compatibility: functional with popular screen readers 
  • Sufficient contrast and zoom functionality: text resize for users with visual disabilities

Our service is delivered through an interface that supports accessibility by: 

  • Simple navigation: logical layouts with consistent headings, landmarks, and navigation
  • Keyboard accessibility: functions that can be operated via keyboard
  • Error notifications: clear and descriptive error messages to guide users in resolving and preventing errors.

We are continuously striving to improve our accessibility by providing:

  • Ongoing accessibility training: Our team receives regular training on accessibility best practices, ensuring employees have the skills required to keep our services inclusive and conformant with current standards. 
  • Regular testing: We continually test our services against the latest accessibility guidelines, including WCAG and EN 301 549, and make necessary updates to sustain accessibility. 
  • Feedback mechanisms: We have established channels for users to provide feedback on accessibility issues and aim to address concerns promptly.
  • Operable interface: The service is fully navigable by keyboard and works seamlessly with assistive technologies.
  • Understandable design: Our interface uses clear and simple language, avoids unnecessary complexity.
  • Robust content: We ensure compatibility with current and future user agents, including assistive technologies.

Additionally, we leverage an industry-leading digital accessibility solution, Level Access, to maintain and improve conformance with accessibility standards. Through our collaboration with Level Access, we have adopted the following practices to enhance every user’s experience: 

  • Self-evaluation: Regular internal audits and evaluations 
  • Third-party audits and testing: Assessments by external accessibility experts
  • Monitoring: Automated conformance scans at regularly scheduled intervals.
  • CI/CD testing: Testing for accessibility errors in code during the development pipeline.

Conformance Status

The portions of our website covered by the European Accessibility Act observe the following standards: 

  • WCAG 2.1 Level AA 
  • EN 301 549

While we aim to ensure accessibility for all users, some limitations may exist. If you experience any issues, please let us know, and we will work to provide an alternative solution. Please reach out via: help.flixbus.com.

Support

We welcome your feedback on the accessibility of our services. If you encounter any accessibility barriers, please visit: help.flixbus.com.

Date published: 06/02/2026

German customers only

In the event that you have notified the responsible party for the site of a lack of accessibility that prevents you from accessing content or services on the portal and have not received a satisfactory response, contact the Gemeinsame Marktüberwachung der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF). 


c/o Ministry of Labour, Social Affairs, Health and Equality of the State of Saxony-Anhalt

P.O. Box 39 11 55

39135 Magdeburg
Telephone:  +49 391 567 4530

Email: MLBF@ms.sachsen-anhalt.de