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Cancel/change a booking

Change your booking
Information about how to cancel/change your booking

Change your booking

  • Up to 15 minutes before departure
  • Cancellation fee per booked trip and passenger
  • Online & offline in the shop or at partner agencies
Buy FlixBus tickets from one of our european ticket outlets

Change passenger info

Phone number: free of charge from landlines, mobile networks may vary. 

Name: free of charge, unless the trip has become more expensive

Booking has never been so easy

Cancel your booking

  • For a voucher in the amount of the trip price less a cancellation fee per booked trip and passenger
  • Online & offline in the shop or at partner agencies

To the cancel/change booking portal

Until when can I change or cancel my trip? 

Changing or cancelling your booking with us can be done up to 15 minutes before your departure, online or at one of our ticket outlets/travel agencies.

How do I change passenger info?

After your booking you can update your telephone number through our rebooking portal at no additional charge. If you would like to change the passenger’s name, this is free of charge unless the trip has become more expensive in the meantime. In that case you will be charged the difference.

In both cases you will receive a new booking confirmation with a new booking number.

How do I rebook my trip?

If you would like to rebook your trip, please follow these steps:

  • Check whether your desired new trip is available.
  • Cancel your previous booking and you will receive a voucher that you can use on your new booking.
  • Book your new trip and use the voucher that you have been issued. You will then receive a new booking confirmation and a new booking number. If the price of the new booking is more than the value of the voucher, you will have to pay the difference. 

Please note that a cancellation fee will be applied per passenger and trip for every cancellation.
This fee will be shown to you during the cancellation process.
 

How do I cancel my booking?

You can make cancellations on our website under "Cancel & Change" or at one of our ticket outlets / travel agencies up to 15 minutes before departure. You will then receive a voucher in the amount of your original booking, less a cancellation fee per passenger and trip.
This fee will be shown to you during the cancellation process.
The voucher remains valid for 12 months and can be used repeatedly until the balance has been used up. 

Was your question not answered? Just take a look at our FAQ page or contact our customer service.