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Manage my booking

Booking has never been so easy

Cancellation

Until when can I cancel my booking?

You can cancel your booking up to 15 minutes before your departure time.

Am I charged a fee for canceling?

If you cancel your trip up to 30 days before your departure date, it is free. After that, we might charge a cancellation fee. After canceling your booking, a voucher will be generated. The voucher is valid for 12 months and is worth the price of your booking minus a cancellation fee, if applicable.

Information about how to cancel/change your booking

Change

You can change your booking or the passenger information:

  • Your trip time or destination
  • Passenger name
  • Phone number

Until when can I change my booking?

You can make changes up to 15 minutes before your departure time.

Is there a fee for changing my booking?

For changes of your contact information, there is no fee. Changing the name of the passenger is also free, but if the ticket price has risen since your booking, you will be charged the price difference.

For changes of the departure time or trip destination, your initial booking will be canceled, and a voucher for the booking of a new trip will be generated. The voucher is valid for 12 months and is worth the price of your booking. If you change your trip less than 30 days prior to departure, a cancellation fee is deducted from the voucher value.

Where can I cancel or change my booking?