Cancellation Policy

Valid for trips with a scheduled departure date after December 18th, 2023

Only if you have booked a trip before 03.11.2023 with a scheduled departure date after 18.12.2023 and wish to cancel after 18.12.2023, please contact our customer service through the chat here.

Change of plans? No problem! With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher.
The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 1 day and 3 hours before departure, you will get a 50% refund.
 

Time before departure Refund (% of ticket price)
Less than 1 day 25%
Between 1 and 6 days 50%
Between 7 and 29 days 75%
30 days or more 100%


Please note that for extras like seat reservations and additional luggage, the refund is 100%. Booking fees and service fees are non-refundable.

Please find more information in our terms & conditions. (FlixBus)
Please find more information in our terms & conditions. (FlixTrain)

For trips within Türkiye and Brazil a 100% refund policy applies.

Valid for trips with a scheduled departure date between July 3rd, 2023 and December 18th, 2023

Change of plans? No problem! With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher.
The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 1 day and 3 hours before departure, you will get a 50% refund.
 

Time before departure Refund (% of ticket price)
Less than 1 day 25%
Between 1 and 6 days 50%
Between 7 and 29 days 75%
30 days or more 100%


The maximum amount deducted from your ticket price will not exceed 30 EUR. If you booked in a different currency, you can check your exact refund here.

Please note that for extras like seat reservations and additional luggage, the refund is 100%. Booking fees and service fees are non-refundable.

Please find more information in our terms & conditions. (FlixBus)
Please find more information in our terms & conditions. (FlixTrain)

For trips within Türkiye and Brazil a 100% refund policy applies.