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COVID-19 - FAQ

Onboard & Check-in:

   

In countries where this applies passengers are obliged to wear a mask (mouth nose protection) while boarding and traveling onboard of FlixBus. Customers will be informed about this when purchasing their ticket, which gives them time to buy/bring a face mask (mouth nose protection) and be prepared. Customers without a mask (mouth nose protection) can´t board the bus.

   

Passengers are obliged to wear a mask covering mouth and nose while boarding and traveling onboard of FlixBus.

   
From which age do children have to wear masks onboard?

Children also have to wear a mask while onboarding and traveling on FlixBus. Parents have to bring own masks also for their children (according to local guidelines; e.g. from 6 years in Germany).

   

Yes, passengers are obliged to wear a mask while entering and leaving the bus as well as during the trip.

   
Does FlixBus hand out masks when someone doesn’t have them? For free or for what price?

Passengers will be informed about wearing a mask (mouth nose protection) when purchasing their ticket, which gives them time to buy/bring a face mask (mouth nose protection) and be prepared. It is not possible to buy a mask on site. Passengers without masks can be rebooked to a later point to have more time to purchase a mask.

   
Will you measure the temperature of passengers before boarding?

No, we will not take the temperature of our passengers. We urge every passenger to not travel and consult with a doctor if they feel sick.

   
Will you measure the temperature of bus drivers / station personnel before starting their shift?

No, we will not take the temperature of our bus drivers and station personnel. We urge them to not come to work and consult with a doctor if they feel sick.

   
Is the air on board well circulated?

Yes, all our buses have state of the art air conditioning which circulates and filters the air in the bus. Bus drivers will also make sure to open both doors at the bus stops to make sure that fresh air is let into the bus. We clean our air-conditioning filters regularly and make sure our vehicles are frequently ventilated.

   

The safety and well-being of our customers, drivers, partners and employees is our top priority. Boarding and off-boarding is only possible via the rear door and is supervised by the bus driver and station agents. We ask our passengers to be patient and keep the distance while boarding and off-boarding the bus.

   

The safety and well-being of our customers, drivers, partners, and employees is our top priority. Please follow instructions by bus drivers/station personnel to keep 2 [m] distance while boarding the vehicle and while placing and picking up luggage from the luggage compartment. Customers are encouraged to place and pick up luggage themselves as instructed by FlixBus staff unless assistance needed. Boarding and off-boarding is only possible via the rear door and is supervised by the bus driver and station agents. We ask our passengers to be patient and keep the distance while boarding and off-boarding the bus.

   

We advise passengers to disinfect your hands and the luggage after having taken it. They may also bring single-usage gloves voluntarily to do so.

   
Will the use of hand sanitizer and the wearing of masks be mandatory at each break?

It is mandatory to use always sanitizers when entering the bus. During breaks wearing a mask/covering nose and mouth depends on local requirements of the authorities and keeping sufficient distance.

   

Additional and special luggage as well as bicycles can be bought online while buying a ticket and we encourage passengers to do so. Nevertheless, booking and paying with cash directly at the driver will remain an option (provided that space is available).

   

The driver or FlixBus personnel, will show you your new seat. Via our contact form you can get in touch with us regarding an reimbursement for the seat reservation cost.

   

You can board the bus with any kind of valid ticket. Paper tickets have QR codes that will be scanned. In some countries there are different ticket layouts purchased offline with no QR code, these will be inspected visually by our drivers or station assistants without touching them. You will still be able to travel with us.

   

Please make sure to check the current travel regulations and requirements before your travel. Below you find the link to the EU’s offical website for up-to-date information. It is your responsibility to be up to date with the travel requirements in the country of your final destination as well as potential transit countries.

Please visit EU’s official website to get the recent updates.

During the booking process you are providing FlixBus with data such as your name, surname, e-mail address or phone number to cooperate with authorities in case this is needed.

General questions:

   

FlixMobility is monitoring the situation regarding COVID-19 with the utmost care and is in close contact with the authorities. The safety of our customers and staff is of utmost priority to us. Presently, we cannot make any concrete statement about the duration of these necessary measures.

   

On cross-border relations, we follow both countries’ regulations and inform our customers when booking a ticket as well as before the trip about possible alternating regulations at their destination or during their journey.

   

All trips available in our booking system are carried out as scheduled.